Embassy of Wyoming Valley: Dirty Windows Violation - PA
"I sit in my room all day and I can't even see out the windows because they're dirty."
That was her full statement, given at 10:48 in the morning, to an inspector who had come to evaluate the condition of Embassy of Wyoming Valley, a nursing home at 50 North Pennsylvania Avenue in Wilkes-Barre. The inspector wrote it down. It became part of the official federal deficiency record.
The windows were observed directly. The cloudiness reducing visibility was not a resident's interpretation or a complaint filed weeks earlier. It was there when the inspector arrived.
The following morning, on March 14, the nursing home's administrator and director of nursing sat down with inspectors at approximately 11:00 PM and confirmed what most people would consider obvious: the facility's environment should be kept clean and in good repair, maintained in a homelike manner. They confirmed it. The windows had not been clean.
CMS rated the harm level as minimal, or potential for actual harm. That is the lowest tier in the federal deficiency system, and it is worth being precise about what that means. It does not mean nothing happened. It means inspectors judged that whatever harm resulted, or could result, had not yet risen to the level of causing serious injury. A resident who cannot see outside her window is not in physical danger from the dirty glass. She is simply sitting in a room where the outside world has been made harder to reach.
Embassy of Wyoming Valley is not a facility with a long public record of serious violations attached to this particular inspection. This report, covering the March 14, 2025 survey, documented one deficiency. One resident named. One observation logged. One confirmation from leadership that yes, this should not have happened.
The deficiency was cited under 28 Pa. Code 201.18(e)(2.1), the Pennsylvania regulation governing management of nursing home environments.
What the inspection record does not contain is any explanation for how long the windows had been in that condition, whether anyone on staff had noticed before the inspector arrived, or what Resident 7 had done, if anything, to raise the issue before that morning. The plan of correction, if one was submitted, is not included in the published report. The facility directed any questions about corrective action to the nursing home itself or the state survey agency.
What the record does contain is the resident's own account, in her own words, of what her days are like. She sits in her room. All day. And she cannot see out.
For many nursing home residents, the window is not incidental. Mobility limitations, health conditions, and the structure of institutional care mean that a window view can be one of the few remaining connections to the world outside. Weather. Seasons. Passersby. The quality of light at different hours. When that view is obscured by something as correctable as accumulated grime on glass, the deprivation is small in the federal regulatory sense and not small in any other sense.
The administrator and director of nursing confirmed the standard. The inspector confirmed the condition. Resident 7 had already confirmed what it felt like from inside the room, before any of the official conversations took place.
She said she could not see out. That was the finding. That was the violation. That was the inspection.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Embassy of Wyoming Valley from 2025-03-14 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: November 5, 2026 · Our methodology
EMBASSY OF WYOMING VALLEY in WILKES BARRE, PA was cited for violations during a health inspection on March 14, 2025.
It became part of the official federal deficiency record.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.