North Ridge Health and Rehab: Grooming Neglect Cited - MN
That was March 3rd. The next morning, the nails were still the same length, the brown substance still there.
When inspectors spoke with the nursing assistant assigned to the resident the day before, she offered an explanation. The resident, she said, had refused to let her cut them. She also acknowledged she was supposed to document refusals of care and could not recall whether she had done so. Then she added that she did not think the nails were that long anyway.
Seven minutes after that conversation, inspectors walked into the resident's room and found the same nursing assistant standing at his bedside, cutting his nails.
The registered nurse present, RN-J, said she did not believe the resident had refused the day before, but offered her own reasoning for why trimming had not happened: his nails grow underneath, she said, so she had not felt it was necessary. The nursing assistant then repeated her claim that the resident had refused. The nurse asked the resident directly. He said no.
The inspection report does not record what was said in the room after that.
What the report does document is a facility policy, dated October 2024, that describes exactly how nail care is supposed to work: clean the nail bed, trim the nails, use an orange stick to clean underneath and around them. For refusals, the policy is straightforward — document them. The nursing assistant had not documented anything.
The resident told the inspector he did not like the way his nails looked. He thought they were too long. He could not cut them himself.
The violation was classified as causing minimal harm or potential for actual harm, affecting a small number of residents.
At its core, this inspection came down to one resident asking for something routine, not receiving it, and then watching a staff member tell an investigator he had declined the very care he said he wanted. The contradiction resolved itself only when a nurse asked him directly, in his own room, while the nursing assistant who had made the claim was standing there.
North Ridge Health and Rehab is located at 5430 Boone Avenue North in New Hope. The inspection was completed March 7, 2025.
The resident's nails were being cut when inspectors walked in. Whether they had been cleaned underneath, the way the facility's own policy required, the report does not say.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for North Ridge Health and Rehab from 2025-03-07 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
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Last verified: November 10, 2026 · Our methodology
NORTH RIDGE HEALTH AND REHAB in NEW HOPE, MN was cited for neglect violations during a health inspection on March 7, 2025.
The next morning, the nails were still the same length, the brown substance still there.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.