North Ridge Health and Rehab: Care Conference Failures - MN
That was the situation inspectors found at North Ridge Health and Rehab, a nursing facility at 5430 Boone Avenue North, during a March 2025 inspection. The deficiency was rated at the lower end of the harm scale, but the finding itself was straightforward: a resident living at the facility had been left out of conversations about their own care, and the documentation confirmed it.
The inspection, completed March 7, 2025, centered on whether North Ridge was actually bringing residents and families into the care planning process, or simply completing paperwork that said it had.
On the evening of March 3, Resident 146 told inspectors that nobody was really talking to them about their care plan or their plan of care. They said they were not sure if they had ever been to a care conference meeting or been invited to one.
Four days later, on the morning of March 7, inspectors went back to the resident. The answer had not changed. Resident 146 confirmed they had not attended or been invited to a care conference in a long time.
A registered nurse identified in the report as RN-C told inspectors that scheduling care conferences, including inviting the resident, family members, and staff, was the social worker's responsibility. She said conferences were expected to happen at least quarterly. "Care conferences are needed because conferences give family and residents an opportunity to hear and give input into care and express needs or concerns," she said.
The social worker's responsibility. Quarterly. An opportunity to hear and give input.
None of that had happened for Resident 146, at least not in any documented way.
Inspectors also reviewed the facility's own written policy on resident and family participation in care planning. The policy, last reviewed in October 2024, stated that each resident and family member was encouraged to participate in developing the resident's comprehensive assessment and person-centered care plan, and that residents and family members were invited to each care conference.
The policy said nothing about how often those conferences should occur.
That gap matters. A social worker completing a quarterly review on February 25, 2025 left no documentation that a care conference had been held alongside it. The review existed. The conference, as far as the record showed, did not.
Care conferences are not a formality. They are the mechanism through which a resident, their family, and the clinical team are supposed to sit in the same room, or at least connect, and talk about what is working, what isn't, and what the resident actually wants. For someone living in a nursing facility, often without the ability to navigate their own medical care independently, that meeting can be the only structured moment when their voice enters the record.
Resident 146 had been waiting for that moment. By their own account, it had not come, and no one at the facility had told them when it might.
The deficiency was classified as causing minimal harm or potential for actual harm to a few residents. That classification reflects the regulatory framework's assessment of immediate physical risk, not the quieter cost of being a patient in a place that holds meetings about your care without you.
North Ridge's policy promised participation. The social worker's quarterly review was completed on schedule. The paperwork existed.
Resident 146 still didn't know if anyone had ever asked them to the table.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for North Ridge Health and Rehab from 2025-03-07 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: November 10, 2026 · Our methodology
NORTH RIDGE HEALTH AND REHAB in NEW HOPE, MN was cited for violations during a health inspection on March 7, 2025.
That was the situation inspectors found at North Ridge Health and Rehab, a nursing facility at 5430 Boone Avenue North, during a March 2025 inspection.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.