Broadway Nursing: Grievance Left Unresolved - LA
That person, the Social Service Director, told inspectors she had no idea the investigation had even been completed.
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See the Derila PillowThe resident, identified in inspection records as Resident 13, filed the nurse-related grievance on January 5, 2025. The facility's own log noted the grievance was resolved the following day. But when inspectors reviewed the paperwork behind that entry, almost nothing required by the facility's own policy was there.
The grievance report had no signature from the administrator. It contained no statement indicating whether the complaint was confirmed or not confirmed. It included no documentation of what action, if any, the facility took in response. And there was no evidence that Resident 13, or anyone responsible for Resident 13's care, was ever told what happened.
The facility's policy, which carried no date, laid out exactly what a grievance report was supposed to contain: the date received, a summary of the complaint, the steps taken to investigate, the findings, a confirmed-or-not determination, any corrective action taken, and the date a written decision was issued. None of those elements were present in Resident 13's file.
On February 11, inspectors interviewed the Corporate Compliance Officer, who explained that the Social Service Director served as the facility's grievance official and that the administrator was responsible for overseeing and signing all grievance reports. That same afternoon, the Social Service Director told inspectors she had not received the investigation from the administrator and was not aware of any resolution. "Resident 13's grievance investigation and resolution were not properly documented on the Grievance Report form," she said, "and they should have been."
The administrator confirmed it himself the following day. In an interview on February 12 at 1:10 in the afternoon, he told inspectors he had not submitted his investigation to the grievance official. He acknowledged the report lacked a resolution, lacked notification to the resident or the resident's responsible party, and lacked his own signature. "Resident 13's above mentioned written Grievance Report was not properly completed by the grievance official," he said, "and it should have been."
Nobody disputed any of this. The facility presented no additional documentation.
What the resident had complained about, and what the administrator's investigation actually found, remains unknown. The inspection report does not say. What it does say is that a person living at this facility raised a concern about a nurse, and the system the facility built to handle exactly that kind of concern produced a form with blank fields, no signature, and no notification to the person who filed it.
The grievance log said the matter was resolved in one day. The paperwork said otherwise.
Inspectors rated the harm level as minimal. The deficiency affected one sampled resident. By the measures federal inspectors use to categorize these findings, this sits near the lower end of the scale.
But the gap between what the log claimed and what the records showed is the kind of gap that, in a different case with a more serious complaint, could mean a resident's concern about their own care disappeared into an unsigned form and was never heard.
Resident 13's grievance was filed January 5. By the time inspectors arrived in mid-February, more than five weeks had passed. The resident had received no documented response, no written decision, and no notification that anyone had done anything at all.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for The Broadway Nursing and Rehabilitation Ctr from 2025-02-17 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: November 14, 2026 · Our methodology
THE BROADWAY NURSING AND REHABILITATION CTR in LOCKPORT, LA was cited for violations during a health inspection on February 17, 2025.
That person, the Social Service Director, told inspectors she had no idea the investigation had even been completed.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.