Lyndon Crossing: 72 Residents Shared One Shower Room - KY
By the time federal inspectors arrived at the East Louisville nursing home in February 2025, three of the facility's six shower rooms were out of service at the same time. Two had no hot water. One was being remodeled. The result: 72 residents on the East Unit sharing a single working shower room.
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See the Derila PillowThe unit manager for the East Unit told inspectors on February 7 that Hall A had been without hot water since sometime in November or December. She wasn't sure exactly when. Hall C was being remodeled and she didn't know how long that had been closed either.
The Director of Nursing put it plainly when inspectors interviewed her five days later. She said she understood why Hall A couldn't be used. Cold water was the reason. She acknowledged it was a problem that 72 residents were relying on one shower room.
What that looked like in practice: when too many residents tried to use the single working shower in sequence, the hot water ran out. A social services staff member told inspectors that when that happened, residents were told to wait half an hour and try again. For female residents who could walk, certified nursing assistants took them to a locked women's unit on another part of the facility to bathe.
The administrator, interviewed on the morning of February 13, said the hot water problem had since been fixed after a plumber came in. She said she hadn't known about the cold water in residents' rooms and in Hall A until the previous Sunday, when someone made her aware of it. She said renovations were ongoing across three shower rooms simultaneously: one on a separate unit, and two on the East Unit, including Hall A and Hall C.
When an inspector asked whether she thought one shower room was adequate for 72 residents, she said the facility had three other showers residents could use. She did not explain why, if those showers were available, 72 residents had been directed to a single room, or why staff had been walking ambulatory women to a locked unit for baths.
The unit manager's account placed the start of the problem in November or December. The administrator said she didn't learn about it until the Sunday before inspectors arrived, which would have been February 9. That's a gap of at least two months, by the most conservative reading of what staff described, during which the situation continued without reaching the person responsible for fixing it.
The Director of Nursing's account was slightly different. She told inspectors the facility had experienced hot water problems "off and on for the last few weeks." She did not say months.
What's consistent across all three accounts is that for some stretch of time, long enough that the unit manager couldn't pinpoint when it started, residents on the East Unit were navigating a bathing situation that required them to either wait for water to reheat, be escorted to a different part of the building, or go without.
CMS classified the violation as causing minimal harm or the potential for actual harm, and noted that many residents were affected. The facility received a deficiency citation.
The administrator said renovations were still ongoing at the time of the inspection. Three of the six shower rooms remained out of service.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Lyndon Crossing, LLC from 2025-02-13 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
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Last verified: November 14, 2026 · Our methodology
Lyndon Crossing, LLC in Louisville, KY was cited for violations during a health inspection on February 13, 2025.
The result: 72 residents on the East Unit sharing a single working shower room.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.